Before setting up OTA Insight, our competitor research was a tedious manual process. We checked our compset’s websites daily to see their prices for similar room types and analyse their advance purchase and best flexible rates (BFR). Especially during the recovery phase, cancellation policies became another factor we had to examine. This took a lot of time and still only left us with a snapshot that would quickly become outdated.
Implementing Rate Insight completely changed that. The tool saves us massive amounts of time every day because it provides live competitor data 24/7. It displays all the information we need on a single screen, so we can check our rates against the compset every morning in just minutes. If needed, we can make informed adjustments immediately and move on to our other tasks.
"Rate Insight displays all the live data we need on a single screen, so we can check our rates against the compset every morning in just minutes"
In the past, we used a combination of historical data and compset information from our sales managers to predict business development. This worked for us since we knew our market and its patterns well. The pandemic changed that since it turned well-established trends upside down and made historical data all but obsolete.
When the recovery phase began in Korea, demand picked up quickly but of course, the majority of the market was focused on winning the same segment. Thanks to Market Insight we could see where demand was developing well in advance. The tool’s metasearch analysis and its flight search data revealed the domestic and international source markets where travellers were planning trips to Seoul.
We used this information to create geo-targeted travel ads and promotions on OTAs. This allowed us to capture a lot of demand early on and set the stage for a successful recovery period. When the first bookings started coming in, Revenue Insight showed that especially international guests were now booking longer stays. As a result, we further refined our targeted ads and created an attractive deal that helped us make the most of this new trend.
"OTA Insight’s information is also helpful for other departments, especially since it’s presented in such a user-friendly way"
The new overview tab offers a concise summary of our current performance. It reveals our OTB business compared to yesterday and last week as well as daily market trends and a summary of compset rates.
That immediately gives me an idea of where to drill down to find additional revenue opportunities. From there, I can access Rate Insight, Revenue Insight or Market Insight to get more information and make the needed adjustments straight away.
I recommend all of OTA Insight’s tools to fellow revenue managers. They’ll save you so much time by providing instant access to live, reliable market and competitor data in a single platform. That means you’ll be able to focus more on in-depth analysis to find and take advantage of new revenue opportunities. And since OTA Insight helps you make smart pricing decisions more quickly than ever, you’ll always stay a step ahead of the competition.