Before implementing Rate and Revenue Insight I had to collect and collate all internal, market and competitor data manually. Often that took up half my day and left me with less time for other important tasks. Since gathering the data took so long, it was frequently obsolete by the time we were able to analyse it. That meant we repeatedly had to base our pricing and distribution decisions on old information which caused us to miss revenue opportunities.
Rate and Revenue Insight immediately made my life much easier. The tools were easy to implement and from day one they provided all the information I needed in a few clicks. This saves me immense amounts of time because I no longer have to gather data and create reports manually. Instead, I select the data points I want to explore, and the BI tools provide it in a visually appealing format. Now, I even get access to information that was hard to extract from my PMS such as our guests’ country of origin.
On top of this, Revenue Insight allows me to prepare for my weekly meetings better and faster. Pulling and finalising the reports has become a matter of minutes. Getting live and well-presented OTB and performance data helps our operations and commercial teams better plan ahead and work more efficiently.
"Rate and Revenue Insight have made my life much easier because they save me immense amounts of time by providing accurate live data."
First, things were developing quickly and unpredictably, so we constantly had to adjust to new and often surprising market shifts. OTA Insight’s BI tools helped us monitor our market, the competition and our performance in real time. This allowed us to adapt our strategies appropriately and avoid rash decisions.
Second, we had a smaller team during large parts of the pandemic. That meant efficiency was even more important than usual. Rate and Revenue Insight were especially important at this time. They eliminated many manual tasks and allowed us to focus on what mattered most – getting through the crisis and preparing for recovery.
"Rate and Revenue Insight eliminated many manual tasks and allowed us to focus on what mattered most – getting through the crisis and preparing for recovery."
Since we started working with OTA Insight in 2019, they’ve continued to improve and upgrade their BI solutions. One thing that stands out is that the platform keeps getting faster. Where I had to wait several moments for it to pull data in the past, it’s almost instantaneous now.
You can tell that the product development team bases updates and new features on client feedback. This has helped them make the tools even more user-friendly and comprehensive over the years. I’m already looking forward to seeing what else they have in store for us.
Since OTA Insight’s tools are so easy to use, I’ve rarely needed assistance from customer support. However, the team was always helpful and responded promptly the few times I had questions or needed assistance. For example, recently I asked about changing how some data is displayed. They immediately got back to me with the information and guidance I needed. This shows that they want users to get the most out of the tool and they’re ready to help anytime to make that happen.
"You can tell that the product development team bases updates and new features on client feedback."
I would absolutely recommend OTA Insight’s BI tools to fellow revenue managers. They save valuable time every day because they provide immediate access to internal, market and competitor data. This allows you to focus on the in-depth analysis needed to make well-informed pricing and distribution decisions and maximise your revenue. OTA Insight’s excellent customer support is the cherry on top.