When I first joined Soho House, I worked with the team to build up the revenue department from scratch. Finding and implementing relevant systems was part of this project. We were looking for a solution that would provide accurate live competitor data all while being easy to set up and use. Rate Insight stood out to us since it looked both straightforward and highly effective.
Having worked with Rate Insight for over four years now, I know it was the right choice. First, it was extremely easy to set up and we went live in no time. Second, it’s an intuitive tool and the entire team enjoys working with it. Finally, we couldn’t be happier with the high-quality, live data.
Shortly after implementing Rate Insight, we also began using Revenue Insight. Here, the learning curve felt a little steeper. That was partly because the business model of our members-only club differs from the traditional hotel for which Revenue Insight was created.
However, after a short while we were able to fully leverage the solution’s data and I wouldn’t want to go back to working without these accurate, real-time, and well-presented performance insights.
"I wouldn’t want to go back to working without Revenue Insight’s accurate, real-time, and well-presented performance data."
Revenue Insight saves us hours on pulling reports and collating cumbersome spreadsheets. Now we just click a button and get a property’s full performance reports. They’re easy to read and provide accurate actionable data in a visual format.
The detailed segmentation insights are helpful for us because they let me track each membership tier’s production. Since I can look at this data for individual properties and our brand as a whole, I spot opportunities for improvement and can act on them quickly. These insights have proven invaluable, and I wouldn’t want to work without them anymore.
"Rate Insight saves us hours on manual rate shops every day and provides more comprehensive and accurate competitor data than we could ever gather manually."
The customer support has been fantastic from the get-go. This goes for our account manager as well as the technical support team.
Their response time is extremely fast. We usually get answers within just a few minutes. If the agent can’t resolve our request right away, they immediately assign it to the right person. Knowing this, I can always be confident that they’ll handle my case quickly and effectively.
Customer support has even reached out to us proactively when they detected an issue with data integration. We quickly took the needed actions and were able to avoid any downtime or delays.
"The customer support has been fantastic from the get-go and their response time is extremely fast. That sets OTA Insight apart from other vendors."
Getting Rate and Revenue Insight has been one of the best investments we’ve made regarding revenue management. These BI solutions save us vast amounts of time every day and provide the detailed market and performance data we need to always remain well-positioned and capture bookings at optimal rates. The added revenue this generates goes far beyond the monthly subscription for OTA Insight.
Finally, their outstanding customer support sets them apart from other hotel tech vendors.