The hotels Springboard manages choose their own PMS, RMS and CRS. That means data output looks different from property to property. In order to compare their performance, the team had to collect data from various systems and manually create uniform pick-up reports. Having to do this for all hotels every day put a lot of pressure on the staff and impacted the quality of work.
Spider connects with all hotels’ PMS, RMS and CRS, and automatically pulls the needed data into a single platform. From there, it creates a comprehensive pick-up report that goes out to all stakeholders first thing in the morning. This minimises manual effort and eliminates the risk of errors.
"In the past, we had to painstakingly collect and sift through data from each hotel’s various systems to get an overview of our performance. Spider completely changed that and has become our single source of truth because it makes the information easily accessible."
"Using Spider to unify and visualise our data is not just about becoming more efficient. It’s also about maximising our directors’ time and allowing them to focus on tasks that bring the biggest return."
"As we began using Spider, we realised it could do much more than just standardise and streamline our pick-up reporting. There’s a lot more behind the numbers it provides and the powerful business intelligence it provides has helped us seize many new revenue opportunities."