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In a world where companies need to constantly innovate to stay ahead of the competition, listening to customer feedback and then acting on it is mission critical. That sentiment has never held truer than it does today.

With the road to recovery taking various approaches and forms in different countries, regions and cities, we wanted to understand how revenue managers believe their markets will develop, how they see their business mix change as well as which pricing and distribution decisions they will be making.

Together with some seasoned revenue management experts, we explore how recovery could look and what to keep in mind during these times.

Find out the differences between free and paid rate shoppers to determine what your hotel needs and how to choose the best rate shopper for your property.

Rate Parity has remained a hot topic throughout 2019. Here are three questions you must know the answers to if you want to achieve parity in 2020.

Millennials, mobile booking and "rogue" OTAs are just a few developments the new decade has in store for the travel and hospitality industry. Find out what OTA Insight predicts for 2020.