12 March 2020
London, Dallas & Singapore, March 12th, 2020 - This week, OTA Insight earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyses software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimise risk and maximise positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
You can read the full announcement on Hotel Tech Report, where you’ll find details of OTA Insight’s GCSC Assessment Summary, including comprehensive notes on:
James Parsons is OTA Insight’s Global Director for Customer Success and Operations. Instrumental in building and maintaining the world-class teams that have helped the company achieve this certification, he said that: “It re-confirms our commitment to being a fully customer centric-organisation and shows that we take our customer service seriously. I am incredibly proud of the teams who contribute to this service standard, and this award is testament to their continued drive to improve all areas of our service.”
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